Shipping and Handling

At RooGT, we aim to ship your cards quickly, securely, and affordably. Below you’ll find everything you need to know about our shipping and handling process.

🚚 Shipping Locations

We currently ship to:

• Australia-wide
• Selected international locations (contact us before ordering)

📦 Processing Times

• Orders are typically packed and dispatched within 1–3 business days
• Orders placed during breaks, restocks, or sales events may take slightly longer
• You will receive a confirmation email with tracking once your order has shipped

📮 Shipping Options

At checkout, you’ll be able to select from:

• Standard Shipping (Tracked) – 3–8 business days
• Express Shipping (Tracked) – 1–3 business days

Shipping is handled via Australia Post or a trusted courier.
Rates are calculated based on weight, packaging, and destination.

📦 Packaging

We take great care in packaging your items:

• Cards are shipped in sleeves, top loaders, team bags, or semi-rigids
• Bulk or slab orders are protected with cardboard, bubble wrap, and/or padded mailers
• Sealed products are double-checked and boxed to avoid damage

🔁 Combined Shipping

If you place multiple orders and want to combine shipping, contact us at support@roogt.com.au immediately with your order numbers.
We’ll do our best to combine and refund excess postage if the orders haven’t been shipped yet.

📫 Tracking

All orders are shipped with tracking.
Tracking details will be emailed to you once your package is dispatched.

You can also log in and check your order history here:
👉 My Account

❗ Lost, Delayed, or Damaged Parcels

• We are not responsible for delays once parcels are handed to the carrier.
• If your item is delayed or lost, contact us and we’ll help lodge a formal investigation.
• If your item arrives damaged, please contact us within 48 hours with clear photos of the item and packaging.

🌍 International Shipping

International orders may be subject to:

• Import duties or customs fees
• Extended delivery timeframes

Please check your local regulations. RooGT is not responsible for additional customs charges.

🧾 Pre-orders

Pre-order items will ship once stock has arrived.
Orders containing both in-stock and pre-order items may be held until all items are available, unless requested otherwise.

📩 Questions?

For any shipping questions, special requests, or bulk orders, contact us at:
📧 support@roogt.com.au