FAQ
β What is RooGT?
RooGT is a veteran-owned Australian business specialising in sports trading cards, TCG, live breaks, and curated hobby products.
π Do you ship internationally?
We currently offer international shipping on select items. Please contact us directly if you’re outside Australia and wish to place an order.
π How long does it take to process my order?
Orders are typically packed and dispatched within 1β3 business days. Youβll receive tracking details via email once your order ships.
π³ What payment methods do you accept?
We accept:
- Credit/Debit Cards (via Stripe)
- PayPal
- Afterpay (if available)
- Apple Pay / Google Pay (supported browsers)
π Can I return or exchange an item?
Due to the collectable nature of our products, all sales are final. However, if your item arrives damaged or incorrect, please contact us within 48 hours and weβll make it right.
π What is a repack?
A Roo Pack is our custom-built repack product featuring a hand-picked selection of trading cards, ranging from inserts and parallels to hits and graded cards. Itβs our way of adding excitement and value for collectors!
π₯ How do your breaks work?
We host live breaks through platforms like Whatnot. You purchase a spot, we open the product live, and any cards pulled for your team or spot are shipped directly to you.
π§Ύ Can I track my order?
Yes, if it is included with your shipping choice. Youβll receive a shipping confirmation email with a tracking number once your order has been dispatched.
π Can I combine multiple orders?
If your orders haven’t shipped yet, we may be able to combine them and refund excess postage.
Please contact us as soon as possible with your order numbers.
π§ Do I need an account to order?
No, but creating an account gives you access to:
- Order history
- Faster checkout
- Easy tracking and returns
Create or manage your account here: My Account
π‘οΈ Is my payment secure?
Yes. RooGT uses SSL encryption and trusted payment gateways. We do not store your credit card details.
π¨οΈ Need more help?
Contact us any time at support@roogt.com.au. We typically respond within 1β2 business days.