Privacy Policy
At RooGT, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
RooGT is a veteran-owned Australian Trading Card & Sports Memorabilia business operating via www.roogt.com.au. We sell sports cards, repacks, and offer live break experiences online.
2. What Information We Collect
We may collect the following personal information when you interact with our site:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party gateways)
- IP address and browser data (for analytics and security)
We do not store your full credit card information. All payments are securely processed by Stripe, PayPal, WooPayments, or other trusted providers.
3. How We Collect Information
We collect your information when you:
- Place an order through our WooCommerce store
- Create a customer account
- Enter a break, giveaway, or promotion
- Contact us via email or web forms
- Use our website (through cookies and analytics)
4. How We Use Your Information
We use your personal data to:
- Process and fulfill your orders
- Communicate with you about purchases and customer support
- Provide updates on live breaks or shipping
- Send promotional emails (only if you opt-in)
- Improve our website and services
- Prevent fraud and comply with legal obligations
5. Cookies & Analytics
RooGT.com.au uses cookies to improve user experience and for marketing purposes.
We may also use Google Analytics or Facebook Pixel to measure traffic and performance.
You can manage or disable cookies in your browser settings.
6. Disclosure of Personal Information
We do not sell your data.
We may share your data with:
- Trusted service providers (e.g. Australia Post, Stripe, PayPal)
- Platform integrations (e.g. Whatnot, email services, marketing tools)
- Government authorities when legally required
All third parties are required to comply with privacy and data security laws.
7. Data Storage & Protection
Your data is stored on secure, access-controlled systems supported by WordPress and WooCommerce. We implement appropriate technical and organizational safeguards, including:
- SSL encryption
- Role-based admin access
- Regular software and security updates
8. Access, Correction & Deletion
You can:
- Access your personal info by logging into My Account
- Request a copy, update, or deletion of your data by contacting support@roogt.com.au
9. Email Marketing
If you opt-in to marketing, we may send you promotional offers or product updates.
You can unsubscribe anytime by clicking the “Unsubscribe” link in any marketing email or by contacting us.
10. Your Rights (Australia)
Under the Australian Privacy Principles, you have the right to:
- Access and correct your personal information
- Withdraw consent to use your data
- File a complaint if you believe your privacy has been breached
You can lodge complaints with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
11. Third-Party Links
Our site may link to external platforms (e.g. Whatnot, Instagram). We are not responsible for their privacy policies — please review them directly before sharing information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, contact us: