Refund and Returns Policy
At RooGT, we pride ourselves on delivering quality products and service to fellow collectors. Due to the collectible nature of the items we sell, we have a strict but fair returns policy in line with Australian Consumer Law.
❌ All Sales Are Final
Most items sold on RooGT.com.au — including repacks, singles, sealed boxes, and live break spots — are non-refundable and non-returnable. Please choose carefully before placing your order.
✅ Exceptions – When We’ll Offer a Refund or Store Credit
We will offer a refund, store credit, or replacement if:
- You received the wrong item
- Your item arrives damaged
- There is a significant issue with the product that makes it not as described
📸 What You Need to Do
If you believe your item qualifies for a return or refund:
- Contact us at support@roogt.com.au within 48 hours of receiving your order.
- Provide:
- Your Order Number
- A photo of the item and packaging
- A short explanation of the issue
We will review your case and respond within 1–2 business days.
🔁 Replacements or Store Credit
If a refund is not possible, we may offer:
- Store credit equal to the value of the affected item
- A replacement item (where available)
📦 Return Shipping
If a return is approved:
- We may provide a return label or refund your return shipping costs
- Items must be returned unopened, in original packaging, and protected during transit
🧾 Pre-orders & Delays
Pre-orders are non-refundable unless:
- The item is cancelled by the supplier
- It has not shipped within 30 days of the estimated release date
🎥 Live Breaks and Random Pack Sales
All purchases made during live breaks, random pack walls, and stream sales are final.
There are no returns, exchanges, or refunds for cards pulled in a break — results are random and part of the entertainment experience.
🏛️ Your Rights Under Australian Consumer Law
This policy does not override your rights under the Australian Consumer Law. You are entitled to a refund or replacement if an item is faulty, damaged, or not fit for purpose.
For more information, visit www.accc.gov.au.
📩 Questions?
If you have any concerns or need assistance, email us at:
📧 support@roogt.com.au