Conditions Of Sale

Welcome to RooGT.com.au — an Australian veteran-owned store for sports cards and collectibles. These Conditions of Sale apply to all orders placed through our website, including those processed via WooCommerce.

1. Business Information

Business Name: RooGT
ABN: 94 869 618 839
Website: www.roogt.com.au
Email: support@roogt.com.au

2. Products & Listings

• Prices are in AUD and include GST unless otherwise stated.
• Product availability is synced with our inventory but may change without notice.
• Images are for illustrative purposes; actual items may vary slightly.

3. Orders

• Orders are placed using the WooCommerce checkout system.
• You will receive a confirmation email once your order is accepted.
• RooGT reserves the right to cancel orders due to fraud, pricing errors, or unavailable stock.

4. Payment Methods

We accept:

• Credit/Debit Cards (via Stripe)
• PayPal
• Afterpay (if enabled)
• WooPayments

All transactions are secured using SSL encryption. Orders are processed once full payment is received.

5. Shipping & Handling

• Shipping costs are calculated at checkout.
• We use Australia Post and other carriers with tracking provided.
• Standard dispatch time is 1–3 business days.
• RooGT is not responsible for delays caused by postal services.

6. Returns & Refunds

Due to the nature of trading cards, all sales are final unless:

• The item is faulty or damaged (contact us within 48 hours)
• You received the wrong item

We may issue refunds or store credit at our discretion. You can manage return requests via your account dashboard.

7. Pre-orders & Backorders

• Pre-orders are clearly marked and ship once stock is received.
• Combined orders will ship once all items are available unless you request otherwise.

8. Live Breaks & External Platforms

• All sales made via Whatnot, Twitch, or other live streaming events are final.
• Cards pulled during breaks are sent to the customer tied to the order.
• RooGT makes no guarantees about card hits or values.

9. Tax & Compliance

• GST is included for Australian customers.
• Overseas buyers are responsible for any customs or import duties.
• We comply with Australian Consumer Law.

10. Account Management

• Customers can create an account to track orders and manage returns.
• You are responsible for keeping your login credentials secure.

11. Privacy

We protect your data in accordance with our Privacy Policy. RooGT does not sell or share your personal information.

12. Contact Us

Email: support@roogt.com.au
Website: www.roogt.com.au